Refund and Returns Policy -

At SurronUpgrade.com, customer satisfaction is important to us. Please read this Returns & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns for eligible products within 14 days of delivery.

To qualify for a return:

Item must be unused, uninstalled, and in original condition.
Item must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.
Products must not show signs of wear, damage, modification, or installation.

2. Non-Returnable Items

The following items are not eligible for return:

Custom-made or special-order products
Installed, used, or damaged items
Electrical components that have been installed or altered
Clearance, discounted, or final-sale items
Gift cards (if applicable)

3. Damaged, Incorrect, or Missing Items

If you receive:

A damaged product
An incorrect item
Missing components

Please contact us within 48 hours of delivery and include:

Order number
Description of the issue
Clear photos of the product and packaging

We will review the issue and work toward a replacement, store credit, or refund where applicable.

4. Return Process

To request a return:

Contact our support team through the website contact form or support email.
Include your order number and reason for return.
Wait for return approval and instructions.
Ship the approved item back to the provided return address.

Returns sent without approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Original shipping charges are non-refundable unless required by law.

6. Refunds

Once your returned item is received and inspected:

Approved refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider.

If your return does not meet eligibility requirements, the item may be returned to you.

7. Exchanges

We may offer exchanges for defective or incorrectly supplied products depending on stock availability.

8. Order Cancellations

Orders may be cancelled before shipment processing begins. Once an order has shipped, cancellation requests will be treated under this Returns Policy.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us through the Contact page on SurronUpgrade.com.

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.